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Terms & Conditions

OVERVIEW

This website is the exclusive property of SEILENOS EOOD, located at Gotse Delchev, Todor Alexandrov St. No 38, Bulgaria, with the Chamber of Commerce of Bulgaria registration number 206282551.

This document serves as an electronic contract that outlines the legally binding terms for using our website. These terms apply to all users.

By accessing Luvenova.com (the “Website”), whether through a mobile application or otherwise, you (“User”, “Member”, or “You”) agree to abide by these Terms of Use (this “Agreement”) and our Privacy Policy. Luvenova.com is operated by SEILENOS EOOD, also referred to herein as “SEILENOS” or the “Company.” If you wish to visit the website or become a member to utilize the Luvenova.com service (the “Service”), please review this Agreement. You must accept these Terms of Use to use the site. The Terms of Use are provided in English, and you should not rely on any non-English translation. In case of discrepancies, the English version shall prevail.

If you do not agree to these terms, or do not meet their requirements, do not use the website or the service.

Please read this Agreement carefully, especially the section on the Use Of This Service, which prohibits illegal activities such as escorting, prostitution, and human trafficking. By using our website, you agree to the terms and conditions and our privacy policy, confirming that you are at least 18 years old.

The terms below define our mutual relationship. Please read them thoroughly and ensure you understand them. These terms are subject to change, and continued use of our website following such changes constitutes acceptance of the revised terms.

Your access to our services and website is subject to conditions and restrictions we establish. We may alter, suspend, or discontinue any aspect of our services, including content, without notice or liability.

You acknowledge that we are not responsible for service interruptions, regardless of the cause.

1. DEFINITIONS

The following terms will have the following meanings in this Agreement:

“We”, “Service”, “Company” and “Us” refer to our website (Luvenova.com).

“You”, “Member” or "User" refers to the user of the website.

2. USE OF THIS SERVICE

This service is designed for individuals and couples looking to meet new people, make friends, or find partners. It aims to be a safe, enjoyable platform for your entertainment. We may use system profiles to interact with users, analyze preferences, trends, and monitor communications. By using the website, you agree to these purposes and the terms and conditions herein.

Given the nature of this site, users may discuss mature topics via private chat. If you are uncomfortable with such content, please use discretion. The website's primary purpose is to provide a platform for entertainment and communication.

The website does not offer escort services and distances itself from such activities. Users are prohibited from using our service to solicit clients for paid adult services or human trafficking. Violations will result in immediate account termination without warning.

The website is for personal use only and may not be used for commercial purposes. Unauthorized framing or linking to the website will be subject to legal action.

Your login information is private and should not be shared. We are not responsible for third-party access resulting from voluntary distribution or theft of your login details. Users must not publicly display personal information. Links to social media platforms are also prohibited.

Users must conduct themselves with civility and respect for others, avoiding bullying, stalking, or discriminatory behavior.

3. ELIGIBILITY

By accessing or using the site, you confirm that you:

    1. Are at least 18 years old (or 21 in certain jurisdictions such as some US states).
    2. Will not allow anyone under the legal age to access the site.
    3. Will not display erotic content publicly. Violation of this rule will result in moderation and potential permanent removal from the service.
    4. May not authorize others to use your account or transfer it to anyone else.
    5. Have not been previously suspended or removed from the site.
    6. Are entitled to enter into this agreement and comply with all applicable laws.
    7. Are not a competitor accessing the site for competitive reasons.
    8. Will not violate the rights of others, including privacy rights, by creating accounts or uploading photos not of yourself.
    9. Will not use the site for fraudulent or unlawful purposes.
    10. Will only use the Service in compliance with this Agreement and all applicable laws and regulations.

4. REGISTRATION

To use our services, you must create an account by providing a username, password, and email address. This information will allow you to access the service at any time.

Female members must undergo an automated verification process via selfie or video, which will be deleted upon verification.

Usernames must not contain private information such as real names, phone numbers, or social media links.

Upon first access, you will provide additional personal information for your profile, including text and photos. Our customer support team reviews all profile submissions to ensure compliance with our terms and conditions.

You represent and warrant that all registration information is accurate and truthful and that you will promptly update any information that becomes inaccurate or false.

5. ADDITIONAL SERVICES AND SERVICE FEES

Creating an account is free. Communicating with other users via messages, photos, and videos requires purchasing coins, which can be bought in packages displayed on the site. Receiving messages is free.

The cost of coins is specified on your Wallet page. Coins are non-refundable and can only be used for messaging or additional services.

Prices are quoted in the displayed currency. We reserve the right to change our pricing policy at any time.

Coins are virtual items that can only be used on the site. They are non-transferable and non-refundable.

If you wish to make a purchase, you may need to provide payment details. Upon receipt of your payment, your account will be credited with the purchased coins. We do not operate with recurring payments. Users decide when and how often to buy coins.

We reserve the right to change our pricing policy at any time.

Women can use these services free of charge to encourage female participation.

6. PAYMENT METHODS

You can fund transactions using various payment methods, including credit and debit cards. By providing payment details, you confirm your authorization to use them. If your transaction incurs fees from your bank, you are responsible for paying them.

Payments are processed securely. Ensure your billing information is accurate and up-to-date.

By funding a transaction, you authorize us and our payment processor to charge the specified amount. Your payment details will be stored securely.

Bank or card issuer fees are your responsibility. All payments are final, and you will not dispute the charge with your bank. Contact us to resolve any payment issues.

We will never ask for payment information outside the payment center.

7. PAYMENT METHODS

Access to our services is delivered digitally. Details are provided on the confirmation screen and via email. If you encounter issues logging in, contact our support team.

8. REFUND AND RETURN POLICY

If you close your account or it is suspended for violating this Agreement, any remaining coin balance will be forfeited without refund.

Coins are non-transferable between accounts. No refunds will be issued for unused coins.

All purchases are final. No refunds will be issued for any reason.

If you encounter billing errors, contact us with your username, real name, email address, phone number, and order number.

We may grant free credits at our discretion.

9. INTELLECTUAL PROPERTY

Users must not upload copyrighted media or products protected by intellectual property laws. Violations will result in media removal and account termination.

All trademarks, logos, graphics, photographs, and texts on our website are the property of SEILENOS EOOD or our partners and may not be used without permission.

The contents of our website must not be downloaded, printed, or reproduced without authorization.

Any media you upload to our website becomes part of our intellectual property.

If you believe your copyright has been violated, contact us via email.

Private chat logs are stored for 15 days and then deleted.

10. RESTRICTIONS AND CONDUCT

The website may only be used for lawful purposes by individuals seeking relationships. You agree not to:

  • Misrepresent your identity or create an account for someone else.
  • Post inaccurate or misleading content.
  • Post content you do not own.
  • Impersonate or misrepresent affiliations with others.
  • Create multiple accounts.
  • Mislead or deceive others.
  • Solicit passwords or personal information for unlawful purposes.
  • Disclose information without permission.
  • Harass or engage in offensive behavior.
  • Use obscene language.
  • Stalk, intimidate, or humiliate others.
  • Contact members off-site without permission.
  • Advertise or solicit other members.
  • Promote unlawful behavior.
  • Create accounts if underage.
  • Disclose personal contact information.
  • Use third-party software for data mining.
  • Engage in any illegal activities, including escorting or human trafficking.
  • Solicit donations from other users.
  • Promote drugs, weapons, or unlawful materials.
  • Impersonate authority figures.

Violations will result in account termination and possible legal action.

11. MONITORING OF THE WEBSITE

We reserve the right to monitor profiles and messages to ensure compliance with our terms. We are not responsible for user content but may delete or edit content that violates our terms.

If we suspect a user is ineligible, we may request additional information for verification.

12. INTERACTIONS WITH OTHER MEMBERS

You are responsible for your interactions with other users on our website. Use caution and do not share personal or financial information with other users. We are not liable for the conduct of users on or off the site.

13. USER DISPUTES

We are not responsible for disputes between users. You release us from all claims arising from such disputes. We advise using the "Block user" feature to avoid problematic interactions. .

14. PERSONAL INFORMATION AND THIRD PARTIES

We collect personal information for creating your profile. Third-party services may be used to provide additional features. We are not responsible for third-party privacy policies. Your information is subject to our privacy policy.

We may disclose your information if required by law or to protect health and safety. Third-party links on our site are not endorsed by us, and you access them at your own risk.

15. COMPANY NOTIFICATIONS TO USERS

We may contact you for account verification, notifications, or promotional purposes. You can opt-out of promotional communications.

16.EXTERNAL LINKS

Our site may contain links to external websites. We are not responsible for their content or any damages resulting from accessing these links. Avoid following links sent by other users.

17. LIABILITIES AND WARRANTIES

We do not exclude or limit our liability where it would be unlawful. We are not responsible for:

  • User-generated content.
  • Interactions between users.
  • Misrepresentation by users.
  • Technical issues.
  • Loss or damage resulting from use of the site.

Our liability is limited to the amount you paid for the service.

18. CHANGES AND FUNCTIONING OF THE SITE

We may update and change our site to reflect user needs and business priorities. We strive to ensure the site is available but do not guarantee uninterrupted access.

19. CONDITIONS OF SERVICE

By using our services, you agree that:

  • Your profile will be visible to others.
  • We are not liable for information you provide.
  • The site is for lawful use only.
  • Any content we find reasonably concerning will be handed over to law enforcement.
  • We use support staff for chat moderation.
  • You should use caution in interactions and verify information about other users.
  • You remain responsible for your account and interactions.

20. BREACH OF THESE TERMS

If you breach these terms, we may take corrective action, including:

  • Suspending or terminating your account.
  • Removing offending content.
  • Legal action.
  • Reporting to authorities.

21. SITE SECURITY

We take steps to ensure site security but are not liable for malicious attacks. You are responsible for protecting your device and account information.

22. PROPRIETARY RIGHTS

The content on our site, including text, images, and logos, is owned by SEILENOS EOOD or our licensors. You may not use our content without permission.

23. INDEMNITY

You agree to indemnify us against claims arising from:

  • Your use of the site.
  • Your breach of these terms.
  • Your content.
  • Violation of others' rights.

24. REPRESENTATIONS AND WARRANTIES

We provide the site "as is" without warranties. We are not responsible for:

  • Meeting your requirements.
  • Availability or accessibility.
  • Correcting defects.
  • Accuracy of content.

25. TERMINATION OF ACCESS TO THE SITE

You can request account cancellation. We may terminate your account for any reason, including:

  • Breach of terms.
  • Providing false information.
  • Causing harm to others.
  • Being underage.

26. CONTACT INFORMATION

For feedback or issues, contact our customer support team at [email protected].

27. LITIGATION AND ARBITRATION

Disputes will be resolved through arbitration, not court. Class actions are not permitted.

28. DISCLAIMERS

We are not responsible for user-generated content or interactions. The site is for entertainment and communication purposes only. Use caution in interactions.

29. ASSIGNMENT

We may assign our rights under these terms. You may not assign your rights without our permission.

30. NO WAIVER

Failure to enforce any part of these terms does not constitute a waiver of our rights.

31. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our control.

32. SEVERANCE

If any part of these terms is invalid, the rest remain enforceable.

32. ENTIRE AGREEMENT

These terms, along with our policies, constitute the entire agreement between us and supersede previous agreements.

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